Welcome to Carrier Brokering Fraud Course
This course explains Amazon’s rules about brokering and sub-contracting Amazon loads, how to avoid fraudulent brokering, and the risks associated with booking a brokered Amazon load. You’ll also learn why, in almost all cases, Amazon doesn’t allow load brokering.
All new and existing carriers are encouraged to complete this course to understand Amazon’s Relay Policy Section I.E.2.b, which states:
”UNLESS OTHERWISE PERMITTED IN WRITING, YOUR COMPANY IS NOT PERMITTED (X) TO ASSIGN, SELL, SUBCONTRACT OR OTHERWISE BROKER OR DOUBLE BROKER SERVICES UNDER THIS AGREEMENT OR (Y) PERFORM, AS A SUBCONTRACTOR, SERVICES TENDERED TO ANOTHER COMPANY UNDER THIS AGREEMENT.”
Time
This course will take approximately 10 minutes to complete.
Navigating This Course
This course is mobile friendly. You can take it on your phone or on a computer. Select the cards below for tips on taking this course on your phone.
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Before going any further, let’s define some key terms.
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Brokering is the act of offering to pay a carrier to haul a load for a shipper. All brokers must be registered with the Federal Motor Carrier Safety Administration (FMCSA), which regulates trucking and brokering activities in the US.
Subcontracting is when a company employs a business or person outside of their organization to work for them.
Unauthorized brokering and subcontracting at Amazon
Only a select group of carriers are approved (in writing) by Amazon to broker or subcontract Amazon loads. Any individual that brokers or subcontracts an Amazon load without Amazon’s written approval is engaging in unauthorized brokering or subcontracting.
Why This Policy Exists
Amazon has a responsibility to maintain the safety and security of the Relay network and Amazon freight. When an Amazon load is put on a 3P load board or brokered or subcontracted directly to a non-Relay carrier, Amazon cannot ensure the load’s safety, as the company has no visibility into the brokered carriers’ insurance or safety record.
Spotting brokering fraud will be a critical skill to help you stay within Amazon’s policies. We have prepared some FAQs to support you.
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Brokering fraud occurs when a carrier or broker tenders a load on a 3P load board or other 3P platform and doesn’t pay the carrier who hauled the load.
No. Per policy, Amazon is only responsible for paying the approved and onboarded Relay carriers that we directly tender Amazon loads to.
First, the carrier is tendered a load. Then, they post the load on a 3P load board or 3P messaging platform for another carrier to book and haul. When it’s time for the carrier to get paid for hauling the load, the original carrier cuts off communication.
No. Amazon will never ask for your account credentials to tender work.
If you suspect any unauthorized access on your Amazon Relay account (e.g., unauthorized account setup, password/ e-mail/ user/ phone number/ bank account change), or any account security issue, you can contact us at amazon-engagement@amazon.com(opens in a new tab). Amazon does not request personal information like passwords, OTPs, and credit card numbers over phone or e-mail. Read more about how to secure your account(opens in a new tab), and identify whether an email, call or webpage is from Amazon(opens in a new tab). If you need help with resetting your account password, please follow the instructions here(opens in a new tab).