Welcome to Managing Assets with Amazon Relay
This course will cover asset import and verification, as well as gate rejections from unverified equipment.
The Assets page in your account should list all tractors (day cabs and sleeper cabs) and box trucks your company plans to use for Amazon loads. All assets must be verified. You’ll need to make sure this list is up to date. Only assets listed in your account can be added to trips. Loads hauled using trucks not listed and verified will be rejected at Amazon yard check-in.
We’re rolling out changes to the Assets page, assigning assets to trips, and yard rejections from arriving with an unverified asset on a carrier-by-carrier basis. Your company might not see the Assets page or these requirements in your account yet.
Note: You can find additional resources after the course assessment.
Course Length:
10 minutes
Navigating This Course
This course is mobile friendly. You can take it on your phone or on a computer. Select each card below for tips on taking this course on your phone.
You can enlarge images for more detail. Move your cursor/finger over the image. When the pointer changes to a magnifying glass with a plus (+) symbol, select the image to increase its size.
When you see a "NEXT" button, select it to unlock the next section of the course.
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Carriers are required to import asset details into their Relay account. You should add any tractors (day cabs and sleeper cabs) and/or box trucks that you plan to use for any Relay loads. Once imported, Amazon will verify asset attributes and carrier relationship with the asset.
Below, you can find the full process to import assets into Relay.
You may see equipment details already on your Assets page that your company didn’t import. This means Amazon imported assets that your company has already provided details about. You should carefully review the details of assets that Amazon has imported. If the details Amazon imported has errors or if any equipment is not currently a part of your active fleet, you can edit or delete assets. Create a case in the Support Center to edit an asset, or delete the asset from your Assets page.
Temporary Assets
We understand that you might want to quickly add eligible trucks to your roster while verification is in process. You can add backup trucks to your roster to quickly expand your fleet and/or minimize downtime during maintenance.
Here are a few things to keep in mind:
Temporary assets are ready to assign to trips right away while standard verification is in progress. The assets will become ineligible for trips if we’re unable to verify through the standard process because of incorrect or missing documentation.
- If there are any issues and we’re unable to verify the asset, it won’t be eligible for use.
- You can only add up to one temporary asset for each verified asset in your roster.
- Temporary assets can’t be replaced with another temporary asset.
For California loads: Assets listed on your company’s California Air Resources Board (CARB) Clean Truck Check (CTC) certificate can be replaced with a temporary asset for automatic verification.
However, you’ll need to provide CTC compliance documentation before using the truck for a load through California. You can do this in your Relay portal on the Carrier Account > Documents> California Compliance page. CTC certificate review generally takes 2 days, but can vary depending on the information needed from your company.
Once you’ve imported your asset details and corrected any errors, the next step is verification. Amazon will kick this off automatically for each asset that your company imports. Assets will have 3 potential verification statuses: Needs attention, Pending, and Verified.
Once assets are imported and verified, you may need to edit or delete them. For example, if:
Asset information is incorrect
Your company no longer uses or owns an asset
Editing Asset Details
To edit asset details, create a support case.
Press each numbered marker to learn more.
Once you submit a case, you’ll receive emails about it from relay-asset-verification-appeals@amazon.com(opens in a new tab).
Deleting an Asset
You can delete an asset yourself from the Assets page.
We’re rolling out changes to the Assets page, assigning assets to trips, and yard rejections from arriving with an unverified asset on a carrier-by-carrier basis. Your company might not see the request to assign an asset to an upcoming trip in your account yet.
Once assets are verified, they’re eligible to be assigned to trips. You’ll only be able to select from a list of eligible and verified trucks. To avoid disruptions, assign the verified asset at least 5 hours before the trip’s scheduled arrival time. Loads without a truck assigned 3 hours before the scheduled arrival time will be rejected. Your company’s driver will see the assigned tractor in their upcoming trip details. Drivers can only override it with another verified asset, and won’t have the option to manually add a vehicle.
Press the plus (+) signs below to learn about the process to assign assets to trips:
Navigate to the Trips page.
Click on Assign tractor.
Select from a list of eligible tractors.
If you don’t see the asset you’re looking for, navigate to your Assets page to check its status or add it.
We’re rolling out changes to the Assets page, assigning assets to trips, and yard rejections from arriving with an unverified asset on a carrier-by-carrier basis. Your company might not experience yard rejections just yet, but we’ll let you know when to expect them.
It’s important to assign the correct asset to a trip to avoid Amazon yard rejection.
Once your driver arrives at an Amazon yard, as part of check-in process, we will validate the identity of the asset that arrived at the gate by reading the license plate (LP) number.
Please note:
- If the truck that arrives is verified in your account, Amazon can reassign the trip to this asset.
- If the truck that arrives hasn’t been verified in your company’s account, the pickup load will be rejected and the driver will be turned away. If applicable, drop-off will be allowed. Drivers will be asked to enter the yard, perform the drop-off, turn around, and bobtail out through the exit gate. We’ll add the asset the driver arrived with at the yard to your company’s asset roster and initiate the verification process. However, the driver won’t be able to complete the trip/tour with an unverified asset.
Note: Rejections due to unverified assets can impact your Relay Performance Score. They will follow standard acceptance score grading; the closer to scheduled arrival time, the greater the impact. Learn more in the Acceptance and Rejections Course.