This course will provide you with information regarding location sharing in the Relay Mobile app, as well as how to ensure location sharing is turned on for your device.
Note: All images are examples, and are not real.
Target Audience
Drivers
Carriers
Time
This course will take approximately 10 minutes to complete.
Navigating This Course
This course is mobile friendly. You can take it on your phone or on a computer. Select the cards below for tips on taking this course on your phone.
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The Relay Mobile app will access location to ensure Amazon loads arrive on time. As a best practice, location should be available starting 15 minutes prior to origin check-in and until destination check-in has been completed in the app. To allow location availability, the driver should follow all the recommended steps for their device (Android or IOS).
Click on the tabs below to learn more.
ANDROID
IPHONE
ANDROID
To allow location availability, the driver should follow these steps for an Android device:
On the mobile device’s home screen, find the app icon.
Touch and hold the app icon.
Press App info.
Press Permissions and then tap on Location.
Under Location, find the type of location the app requested:
Only While Using the App (not recommended)
if the application is in the background, the location services will not work properly.
Allow all the time (recommended) > the application will capture your location ONLY when a load is in progress. You can keep the application open in the foreground or background to have the location services work properly.
Deny (not recommended)
Ask Every Time (not recommended)
IPHONE
To allow location availability, the driver should follow these steps for an iPhone device:
Go to mobile device settings.
Go to Privacy.
Press Location services.
Locate Relay Mobile app in app list.
Choose from the following options:
Only While Using the App (not recommended)
if the application is in the background, the location services will not work properly.
Always (recommended) > the application will capture your location ONLY when a load is in progress. You can keep the application open in the foreground or background to have the location services work properly.
Never (not recommended)
Ask Every Time (not recommended)
This section will review some key aspects of the Relay Mobile app. We will look at:
- Advantages of the Relay Mobile app
- Relay Mobile app set-up
- Relay Mobile app’s importance to Amazon
- Relay Mobile app best practices
Advantages of the Relay Mobile App
The Relay Mobile app provides many advantages! Drivers can:
- View all assigned work.
- Review work history, or loads that have already been completed.
- Access all load details – some loads may have special requirements.
- Receive load notifications directly through the app.
- Utilize Relay Navigation for safe and efficient routes for different equipment types.
- Easily report delays whenever at risk of missing a scheduled arrival time.
Relay Mobile App Set-Up
Upon installation of the app, the app will ask to access your location.
Select Always or Always allow. Allowing Relay location access helps Amazon ensure loads are executed safely and on time.
Relay Mobile App's Importance to Amazon
Allowing Relay location access helps ensure that drivers haul Amazon loads safely and on time.
Note: We also recommend drivers not completely close the app, but keep it open and running in the foreground or background, until driver has departed their last stop.
It’s important to follow all steps within the Relay mobile app. Remember to mark each step complete in real time so the application does not get stuck in the previous step. This may not allow a driver to move on to the next step.
- Origin arrival
- Attach trailer
- Departure from origin
- Destination arrival
- Departure from destination
Relay Mobile App Best Practices
Key Points
- Even during Hours of Service (HOS) reset, we recommend the app is kept running in foreground or background.
- For Team Driving Loads, both drivers should keep the app running in foreground or background.
- Location availability will not be impacted by network connectivity issues. As long as the app stays running in foreground or background, whenever connectivity is restored, the information will be correctly uploaded.
- For any late tendered load we recommend driver(s) open the app within 30 minutes and keep it running in foreground or background for the entirety of the load.