To haul Amazon loads, valid insurance coverage is expected. Any time there’s a change to your policy – whether it’s a renewal, new provider, or other update – it’s your (carriers) responsibility to update this information in Relay in a timely manner.
This course prepares you to submit your company’s insurance information, keep it up to date if anything changes, and best practices for preventing processing delays. Carriers should to hold their own subcontractors, recruitment agents, and labor agents to applicable laws and our Standards, and to work with them to adopt and raise awareness of these Standards.
This course prepares you to submit your company’s insurance information, keep it up to date if anything changes, and best practices for preventing processing delays. Carriers should to hold their own subcontractors, recruitment agents, and labor agents to applicable laws and our Standards, and to work with them to adopt and raise awareness of these Standards.
Time
This course will take approximately 10 minutes to complete.
Updates to insurance should be submitted at least five (5) business days prior to the expiration date and / or the effective date noted on the Certificate of Insurance (COI). This allows time for the insurance to be validated. Please be aware that Amazon’s third-party monitoring service does not review COIs on weekends or holidays.
Please note, your renewal/expiration date does not count as a business day.
Let’s look at a quick example:
Your company’s effective date on the COI is Friday, November 29th. In that case, you would need to notify Amazon by Wednesday, November 20th to account for the weekend and the Thanksgiving Day holiday on Thursday, November 28th. That would meet the requirement for at least 5 business days prior.
Submission Process
We have provided a step-by-step guide below to walk-through this process.
Press the arrow below to learn more.
Color Status
As you may have noticed, there are statuses within the Insurance tab on Relay. There are three possible color statuses: red, yellow, and green.
Press the tabs below to learn the meaning of each color status.
RED
YELLOW
GREEN
RED
Invalid or expired – Action required
Below is an example of what the red status icons look like in Relay.
YELLOW
Expiring soon – Prepare to update.
Below is an example of what the yellow status icons look like in Relay.
GREEN
Valid and current – No action needed.
Below is an example of what the green status icons look like in Relay.
The most common mistake made when changing insurance companies is starting the new policy before the current policy ends.
Press the arrow below to view the recommended steps that will help your company avoid possible disruptions.
When an insurance company plans to cancel your coverage, they must notify FMCSA 30 days in advance. They’ll also send a cancellation notice either directly to you or to your insurance agent/broker.
This 30-day warning period gives you time to either resolve any issues or arrange new coverage before your insurance expires.
Pro Tip: Check your insurance status on the FMCSA website monthly. Don’t just rely on notifications from others – taking a few minutes each month to verify your status can prevent unexpected disruptions to your business.
In order to clear a cancelation, the COI needs to be updated.
Press the arrow to learn more about this process.
These best practices will help prevent delays in processing your company’s insurance policy updates and help to prevent disruptions to your company’s Relay account.
Submit insurance updates in Relay at least 5 business days before:
Your current policy expires
Any policy changes
Clearing a cancellation
Multiple submissions in your Relay account will restart the review process.
Complete your Company Profile fully.
If changing company name, update it in both FMCSA and Relay first.
Ask your insurance provider to copy you on all communications.
Auto Liability Insurance:
$1 million USD
Cargo Insurance:
$100,000 USD
General Liability Insurance:
$1 million USD per occurrence
$2 million USD aggregate
Pro Tip: Keep these requirements handy when talking to your insurance provider to ensure you get the right coverage.
Update your insurance information on Relay then wait for the third-party company to contact your agent/broker. Contacting any third-party company directly will cause you to be ineligible for support from Amazon.
Note: Following these guidelines will help prevent delays and keep your Relay account active.
The Support Center is a great tool to find additional information.
Support Case
If your company needs support with insurance after it has been submitted in Relay, please wait at least two business days before filing a case.
Press the arrow below and follow the instructions to open a support case: